Since the PuTTY contact address is a mailing list, e-mails larger than 40Kb will be held for inspection by the list administrator, and will not be allowed through unless they really appear to be worth their large size. We get a lot of mail, and it's hard to find the message we're looking for if they all have subject lines like вЂњPuTTY bugвЂќ. Please use a meaningful subject line on your message. Also, the archives aren't publicly available, so you shouldn't be letting yourself in for any spam by sending us mail. Don't be put off by it being a mailing list: if you need to send confidential data as part of a bug report, you can trust the people on the list to respect that confidence. The PuTTY contact email address is a private mailing list containing four or five core developers.

In particular, support requests ( section B.6) are probably better sent to newsgroups, or passed to a local expert if possible. So if you can possibly avoid sending mail to the PuTTY team, we recommend you do so. We regret this, but there's nothing we can do about it. We get so much e-mail that we literally do not have time to answer it all. If you can possibly solve your own problem by reading the manual, reading the FAQ, reading the web site, asking a fellow user, perhaps posting to a newsgroup (see section B.1.2), or some other means, then it would make our lives much easier. The PuTTY development team gets a lot of mail. Following sections give more specific guidelines for particular types of e-mail, such as bug reports and feature requests. Section B.1 gives some general guidelines for sending any kind of e-mail to the development team. It is provided as both a web page on the PuTTY site, and an appendix in the PuTTY manual. This is a guide to providing feedback to the PuTTY development team. B.5 Requesting features that have already been requested.

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